The CPAP Team
Written and edited by the cpap.com team. Our team is a dedicated group of writers, researchers, and CPAP experts specializing in sleep apnea education and management. With over two decades of experience in the field, we combine our collective knowledge to help readers navigate their sleep apnea journey with confidence and ease.
Since 1999, our mission has been to guide people across the nation back into the vibrant world of good sleep. Today marks a new era for cpap.com—it's the most significant day in our 25-year history.
In our relentless pursuit of excellence and our desire to create a truly life-changing experience for sleep apnea endurers everywhere, we've spent the last year transforming every aspect of our website.
We've reimagined and improved nearly every system and process that supports our day-to-day operations. This work has culminated in what we believe to be the ideal CPAP shopping experience.
Most importantly, we are more prepared than ever to guide you all the way from "I think I might have sleep apnea" to "I haven't felt this good in years".
After many months of hard work and coordination from our passionate, talented, and dedicated team, we're thrilled to finally share it with you...and this is just the beginning.
"Sleep is the foundation of health. The cpap.com team is committed to guiding our customers back into the vibrant world of good sleep through a personalized and guided therapy experience."
A New Era of Personalized Sleep Apnea Care
We're not just changing our look—we're transforming how we support you on your journey to reclaiming your health and sleep. Our rebrand reflects our deepened commitment to providing personalized, expert guidance for everyone enduring life with sleep apnea.
"Our team has helped more than 2 million people breathe, and we are just getting started. Each order represents a person taking charge of their health, and we're honored to be part of that journey."
Introducing CPAP Guides
At the heart of our transformation is a new approach to customer support. Our award-winning customer service agents are now CPAP Guides—experts dedicated to removing friction, providing advice, and ensuring a positive experience throughout your sleep therapy journey.
As Johnny puts it:
"It's not your job to endure CPAP; it's our job to make it work for you. Our CPAP Guides embody this philosophy, offering personalized support at every step of your journey."
What sets our CPAP Guides apart:
- Specialized training: Each Guide undergoes rigorous training in sleep apnea, CPAP therapy, and the latest equipment.
- Personalized approach: They take the time to understand your unique needs and challenges, offering tailored solutions.
- Ongoing support: From initial setup to long-term maintenance, our CPAP Guides are there every step of the way.
- Beyond sales: We offer expert advice even if you didn't purchase from us, prioritizing your health over sales.
- Accessibility: Reach a CPAP Guide via phone, live chat, or SMS for convenient support when you need it most.
With CPAP Guides, you're not just getting customer service—you're gaining a knowledgeable ally in your quest for better sleep.
New Tools for Better CPAP Therapy
Alongside a full revamp of our website, brand colors, and overall approach to how we communicate, we've also introduced some new features to modernize the CPAP shopping experience, like:
New Guided Therapy Quizzes
Intuitive quizzes that pair you with the right products for your needs, whether you were just diagnosed or looking for replacement parts to keep your therapy going.
Look for the "Find My Solution" button at the top of our website or conveniently access our quizzes throughout your shopping journey.
CPAP Guide Tips
Expert advice is now baked into nearly every page on your path to checkout, so you always have context for whatever you’re shopping for and why it’s important to your therapy.
New cpap.com Chat Experience
Look for the orange chat icon at the bottom right of your screen. Here, you can quickly find answers to common questions that may come up during your search.
Need a more personal touch? Chat with a CPAP Guide for instant access to information and support.
New Rewards Program
A comprehensive cpap.com rewards program that awards you with “Sleep Points” for every purchase. You can also earn Sleep points by completing various actions, like creating a subscription order, liking us on social media, and much more.
Exchange Sleep Points for discounts on future purchases, so your current therapy expenses fund future therapy, too.
Sleep Apnea Education
A redesigned blog experience that will continue to improve and evolve to help make information more accessible and helpful than ever before.
Our site is now much more user-friendly to those discovering the world of sleep apnea and CPAP while retaining the same services, features, and convenience our existing customers expect and rely on.
Our Promise to You
At cpap.com, we’re very familiar with the challenges of sleep apnea and CPAP therapy, and we're here to support you every step of the way. We want to be more than just your equipment provider: we’re your dedicated partner in sleep apnea therapy, and we’re here to make sure you win.
"We applaud everyone who takes their health into their own hands by treating their sleep apnea. It takes everyday determination, and we're here to make that determination a little easier."
Looking to the Future
As we embark on this new chapter, we’re prioritizing innovation, education, and advocacy for better sleep health. We're excited to continue growing with you, and we’re excited to help even more people rediscover the joy of restful sleep.
Let's tackle sleep apnea together. Explore our new site, connect with our CPAP Guides, and let us know how we can help you on your journey to better sleep.
Sleep apnea, meet your match.
