Shipping policy
Last Modified: November 25, 2024
Same-day Shipping
If you place your order before 4 pm Central Standard Time (CST) Monday through Friday, it will ship the same day, provided your prescription requirements are met. Also, ensure that the equipment is in stock (check the product’s page for up-to-date stock status) and is not a preorder item. Pre-order items will ship as soon as we receive them in stock.
Your tracking number will be provided via email once your order ships.
Rx Orders
Federal law requires cpap.com to have a valid prescription on file before shipping a CPAP mask, APAP machine, CPAP machine, BiPAP machine, humidifier, EPAP therapy, oxygen concentrators, and some heated tubing.
International Shipping
We will ship to any country in the world except for those listed below. We ship with USPS Global. International packages arrive within 6-20 days, but shipping times are not guaranteed. International shipping costs will be quoted upon the receipt of an order with a complete address.
Below is a list of all of the countries we are unable to ship to:
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Austria |
Belgium |
Bulgaria |
Croatia |
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Cuba |
Czech Republic |
Denmark |
Estonia |
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Finland |
France |
Germany |
Greece |
|
Hungary |
Iran |
Ireland |
Italy |
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Latvia |
Lithuania |
Luxembourg |
Malta |
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Netherlands |
North Korea |
Poland |
Republic of Cyprus |
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Romania |
Slovakia |
Slovenia |
Spain |
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Sweden |
Syria |
Please note: Per manufacturer policies, we do not ship ResMed or Philips Respironics products internationally. Additionally, any costs incurred as a result of customs are the responsibility of the purchaser, not cpap.com.
Shipping to Canada
We offer shipping to Canada via Landmark, a private carrier, who transfers the packages to Canadian Post at the border. Depending on the delivery address in Canada, transit time can range from two to three weeks. All Canadian orders are tracked through Canadian Post, insured, and tax-exempt.
Packages shipped through our Canadian shipping partner, Landmark, are tax-exempt and marked prominently as medical supplies.
Additional notes
We ship via FedEx and USPS out of our Houston, Texas warehouse.
Typically, ground shipping can take up to five to ten business days. However, ground shipping times in the United States vary, and timing is not guaranteed. For more information on USPS delivery time, view the USPS Ground Shipping Map.
From time to time, a problem can occur when processing an order. However, our expert Customers Service Team Members will be in contact with you via email if a problem occurs while processing your order.