Privacy policy
Effective Date : November 15, 2021
Last Modified Date : June 11, 2024
Introduction
U.S. Expediters, LLC dba cpap.com ( “CPAP” or “We” or “Our” ) respects your privacy and wants you to understand our data practices as explained in this policy. This Privacy policy is designed to assist you in understanding how we collect, use, share and safeguard your information. This Privacy Policy applies to individuals who access our website, cpap.com (“ Site ”) and any of our online or offline services (collectively “ Services ”).
From time to time, we may change this Privacy Policy. If we do, we will post an amended version on our Site. Please review this Privacy Policy carefully.
This Privacy Policy covers the following topics:
2. WHY WE COLLECT & HOW WE USE PERSONAL DATA
4. COOKIES & OTHER TRACKING TECHNOLOGY
5. SECURITY
10. PRIVACY NOTICE TO CALIFORNIA RESIDENTS
11. ACCESSIBILITY
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1. Personal Data We Collect
We collect personal data from you through the use of our Site and Services. Personal data is information that can be reasonably connected to an individual. Personal data does not include deidentified or anonymized data.
We collect the following types of personal data:
a. Personal data you provide to us. We may collect the following categories of personal data if you provide it to us:
○ Registering for an account . When you register for an account with us, we collect your name, email, the password you choose or, alternatively, permit you to connect to us with your Facebook or Google accounts. You may also opt into special offers and to receive SMS text messaging when creating an account.
○ Signing in . When you sign into your account, we collect your email address and password or, alternatively, your Facebook or Google account information if you have selected to log in with us through those accounts.
○ Managing and using your account. When you use your account, you may provide us with a copy of your prescription, add payment methods, add addresses to your account, and add other profile information. You may also favorite certain products and add product reviews through your account.
○ Contacting us. If you contact us, we will receive any information your provide us, which may include your name, contact information and any other correspondence or information you provide.
○ Purchasing products and services. When you purchase products or home sleep tests from us, you will provide us with your contact information, shipping information, order information, prescription information and payment information.
○ Subscribing to our marketing emails. When you subscribe to our marketing emails, you will provide us with your email address.
○ Providing Payment. When you make a purchase with us, you will provide your payment card information. We use Shopify Payments to process payments. You may review Shopify’s Privacy Policy here .
○ Applying for a Job. When you apply for a job, you will provide your name, contact information, employment history, education information and any other information you choose to provide.
b. Personal data we collect automatically as you navigate our Site. We automatically collect certain personal data through your use of the Site and our use of cookies and other tracking technologies, such as:
○ Usage Information . We collect information such as which areas of the sites you access, the frequency of access, and what you click on while using the sites.
○ Technical Information. We collect technical information about your connection to our sites, including the Internet protocol (IP) address, browser type and version, browser plug-in types and versions.
○ Device Information . We collect information about the device you are using, such as hardware model, operating system, application version number.
○ Mobile Device Information . In addition to the device information listed above, when you access our sites on your mobile device, we collect and aggregate information about whether you are accessing the sites via a mobile device or tablet, device type, and carrier.
○ Location Information. We collect location information from site visitors on a city-regional basis.
For more information on our cookie and tracking technology usage, please see our “ Cookies and Other Tracking Technology ” section below.
2. Why We Collect & How We Use Personal Data
We collect, process and use personal data to provide our Sites and Services to you. For example, we use personal data to:
● Present our Site and its contents to you;
● Proffer the Services and customer assistance that you request;
● Resolve disputes, collect monies, and troubleshoot issues;
● Enforce our User Agreement, and defend against possible prohibited or illegal actions;
● Carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection;
● Personalize, measure, and enhance the services, content, and advertising offered on the Site;
● Provide you with information regarding special offers, website or policy updates, and targeted communications;
● Examine information for accurateness, and verify it with third parties;
● Provide you with information, products, or services that you request from us;
● Communicate with you and fulfill any requests you send to us;
● Provide you with notices about your account;
● Notify you about changes to our Site or any products or services we offer or provide though them;
● Provide you with a newsletter or other communications if you subscribe to such services;
● Efficiently maintain our business; and
● Comply with applicable law.
We may also use your information in any other way we may describe when you provide the information or for any purpose to which you consent.
3. How We Share Personal Data
We may share the personal data we collect in the following ways:
a. With vendors and service providers. We may share information with vendors and service providers who:
○ perform data services on our behalf, such as hosting and managed services;
○ prepare, deploy and analyze advertising content on our behalf;
○ provide payment processing on our behalf;
○ provide fulfillment services on our behalf; and
○ provide other services on our behalf, such as accounting services, collections services, call center services, mailing services, client relationship management services and other various business services.
b. To meet our legal requirements or exercise our rights. We may share information with third parties in the following instances:
o When we are required to do so by law.
o In connection with any legal proceedings or prospective legal proceedings.
o To establish, exercise, or defend our legal rights, including providing information to others for the purposes of fraud prevention.
o When we reasonably believe it is appropriate to apply to a court or other competent authority for disclosure of that personal data where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal data.
o We may share information with other persons or entities as part of our own corporate transactions, such as during financing or any asset sale.
c. At Your Request. We will share your personal data when you request or otherwise consent to the disclosures. For example, if you request that we share your information with a health care provider so that you can renew a prescription or obtain a sleep test, we will share the information you provided to us to share.
d. Upon Notice. We may share your personal data in other ways that we may disclose to you at the time of collection.
4. Cookies & Other Tracking Technology
We use cookies and tracking technology to: (a) estimate audience size and usage patterns; (b) understand and save your preferences for future visits, allowing us to customize the online experience to your individual needs; (c) advertise new content, events and services that relate to your interests; (d) keep track of advertisements and search engine results; (e) compile aggregate data about notifications, traffic and interactions to resolve issues and offer better online experiences and tools in the future; and (f) recognize when you return to our Site.
We set some tracking technologies ourselves and others are set by service providers. We use cookies set by service providers to provide us with useful information to help us improve our sites, to conduct advertising, and to analyze the effectiveness of advertising.
Google Analytics
We use Google Analytics, a web analytics service provided by Google, Inc. Google Analytics uses Cookies or other tracking technologies to help us analyze how users interact with the Sites and Services, compile reports on their activity, and provide other services related to their activity and usage. The technologies used by Google may collect information such as your IP address, time of visit, whether you are a returning visitor, and any referring website. The technologies used by Google Analytics do not gather information that personally identifies you. The information generated by Google Analytics will be transmitted to and stored by Google and will be subject to Google’s privacy policies . To learn more about Google’s partner services and to learn how to opt-out of tracking of analytics by Google, click here
Google reCAPTCHA
We use Google reCAPTCHA, a free service provided by Google, Inc., to protect our Site [s] from spam and abuse. Google reCAPTCHA uses advanced risk analysis techniques to decipher humans and bots. Google reCAPTCHA works differently depending on what version is deployed. For example, you may be asked to check a box indicating that you are not a robot or Google reCAPTCHA may detect abusive traffic without user interaction. Google reCAPTCHA works by transmitting certain types of information to Google, such as the referrer URL, IP address, visitor behavior, operating system information, browser and length of the visit, cookies, and mouse movements. Your use of Google reCAPTCHA is subject to Google’s Privacy Policy and Terms of Service . More information as to Google reCAPTCHA and how it works is available here .
How You Can Manage Cookies
Your Preferences - If you wish to manage your Cookies, you can do so by clicking .
Browser Settings - Our Website recognizes the Global Privacy Control (“GPC”) signal. If you are using a browser setting or plug-in that sends an opt-out preference signal to each website you visit, we will treat that as a valid request to opt out. To download and use a browser supporting the GPC browser signal, click here: https://globalprivacycontrol.org/orgs. If you choose to use the GPC signal, you will need to turn it on for each supported browser or browser extension you use. Some internet browsers incorporate a “Do Not Track” feature that signals to websites you visit that you do not want to have your online activity tracked. Given that there is not a uniform way that browsers communicate the “Do Not Track” signal, the Site does not currently interpret, respond to, or alter its practices when it receives “Do Not Track” signals.
Advertising Industry Resources - You can understand which entities have currently enabled Cookies for your browser or mobile device and how to opt out of some of those Cookies by accessing the Network Advertising Initiative’s website or the Digital Advertising Alliance’s website . For more information on mobile specific opt-out choices, visit the Network Advertising Initiative’s Mobile Choices website .
Please note that these opt-out mechanisms are specific to the device or browser on which they are exercised. Therefore, you will need to opt out on every browser and device that you use.
Platform Controls - You can opt out of Cookies set by specific entities by following the instructions found at these links:
● Google: https://adssettings.google.com
● Facebook: https://www.facebook.com/about/ads
● Microsoft: https://account.microsoft.com/privacy/ad-settings/
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5. Security
When you register for an account with us, you may be required to choose or will be assigned a password which enables you to access your account on our Site. You are responsible for keeping this password confidential and for all activity that takes place through your account credentials. Do not share your password with anyone. If your password is compromised, change your password within your account. If you believe your account may have been compromised, please notify us immediately.
We take industry standard security measures to protect your information. We also have put into place appropriate agreements and/or procedures with our service providers to ensure that your personal data is treated consistent with applicable data privacy and security laws. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot and do not guarantee the security of your data.
6. Changes to this Policy
We reserve the right to modify this privacy policy at any time by posting the changes on this Site. Your continued use of the Site indicates your consent to the privacy policy posted at the time of use. In the event that we make any significant material change to this privacy policy, we may attempt to notify you by email or through a notice on the Site, but are not required to do so. The date this privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Site and this privacy policy to check for any changes.
7. Children’s Privacy
Our Site and Services are not intended for, directed at, or targeted to children under 16 years of age. We do not use this Site to knowingly collect, use, disclose, or solicit personal data from or market to anyone under 16. We do not sell personal data of children.
8. Links to Third-Party Sites
Our Site may contain links to other websites and companies that may be of interest to you. If you click on any of those links, you will leave our Site. We are not responsible for third-party websites. Therefore, please consult the terms of service and privacy policies of those sites when you visit them.
9. Your State Privacy Rights
Depending on the state in which you reside, you may have certain privacy rights regarding your personal data. If you are a California resident, please see our “ Notice to California Residents ” Section below. For other state residents, your privacy rights may include (if applicable):
● The right to confirm whether or not we are processing your personal data and to access such personal data;
● The right to obtain a copy of your personal data that we collected from and/or about you in a portable and, to the extent technically feasible, readily usable format that allows you to transmit the information to another controller without hindrance, where the processing is carried out by automated means;
● The right to delete personal data that we collected from and/or about you, subject to certain exceptions;
● The right to correct inaccurate personal data that we maintain about you, subject to certain exceptions;
● The right, if applicable, to opt out of the processing of your personal data for purposes of (1) targeted advertising; (2) the “sale” of your personal data (as that term is defined by applicable law); and (3) profiling in furtherance of decisions that produce legal or similarly significant effects concerning you;
● If we are required by applicable law to obtain your consent to process sensitive personal data, the right to withdraw your consent; and
● The right not to receive discriminatory treatment by us for the exercise of your privacy rights.
We use cookies and other tracking technologies to display advertisements about our products to you on nonaffiliated websites, applications, and online services. This is “targeted advertising” under applicable privacy laws. When we engage in those activities, we sell personal data (i.e., information from cookies) to third-party advertisers and analytics companies.
We do not use personal data for profiling in furtherance of decisions that produce legal or similarly significant effects concerning individuals.
If you have questions or would like to submit a request to exercise your rights, please complete this form or call us at 800-356-5221. If legally required, we will comply with your request upon verification of your identity and, to the extent applicable, the identity of the individual on whose behalf you are making such request. To do so, we will ask you to verify data points based on information we have in our records. If you are submitting a request on behalf of another individual, please use the same contact methods described above. If you would like to opt out of sales and targeted advertising, please refer to Choices About Your Information.
10. Privacy Notice to California Residents
CA Notice”) is only for California residents and supplements the other sections of this Privacy Policy. This CA Notice explains how we collect, use and disclose your “ personal information ” (as that term is defined by California law) and how you may exercise your rights under the California Consumer Privacy Act ( “CCPA” ). If you are not a California resident, this does not apply to you.
i. YOUR RIGHTS. As a California resident, you have the following rights:
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RIGHT TO KNOW |
You have the right to request that we disclose to you the personal information we collected about you in the 12-month period preceding your request. This right includes the right to request: (1) specific pieces of personal information we have collected about you; (2) categories of personal information we have collected about you; (3) categories of sources from which the personal information was collected; (4) categories of personal information that we sold or disclosed for a business purpose about you (if applicable); (5) categories of third parties to whom your personal information was sold or disclosed for a business purpose (if applicable); and (6) the business or commercial purpose for collecting or, if applicable, selling your personal information. |
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RIGHT TO DELETE |
You have the right to request that we delete your personal information that we have collected from you, with some exceptions. Note that if you request that we delete your information, we may be unable to provide you with certain offers or services. |
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RIGHT TO CORRECT |
You have the right to correct inaccurate personal information we maintain about you. |
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RIGHT TO OPT OUT OF SALE |
You have the right to say no to the sale of personal information. The CCPA defines “sell” to mean selling, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating orally, in writing, or by electronic or other means, a California resident’s personal information to another business or a third party for monetary or other valuable consideration. |
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RIGHT TO LIMIT PROCESSING OF SENSITIVE PERSONAL INFORMATION |
If we use or disclose sensitive personal information for purposes other than those allowed by the CCPA and its regulations, the right to limit our use and disclosure. |
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RIGHT TO NON-DISCRIMINATON |
You have the right to non-discrimination for exercising your CCPA rights. This means we cannot deny you goods or services, charge you different prices, or provide a different level of quality of goods or services just because you exercise your rights under the CCPA. |
ii. HOW TO EXERCISE YOUR RIGHTS. We have provided a list of the categories of personal information we have collected in the preceding 12 months below, as well as a list of the categories of personal information we have shared with others for business purposes. If you have questions or would like to further exercise your rights, you may contact us via email or webform. Our email address and webform link are provided in Section 12 below. Please note that to protect your information, we may need additional information from you to verify your identity before processing your request. Under the CCPA, you may exercise these rights yourself or you may designate an authorized agent to make these requests on your behalf. We reserve the right to request that your authorized agent have written permission from you to make requests on your behalf and may need to verify your authorized agent’s identity.
iii. NOTICE AT COLLECTION OF PERSONAL INFORMATION. To provide you with our Site and Services, we collect and process information about you, including in some cases, personal information. To comply with the CCPA and to assist you in understanding our data collection and protection practices during the 12 months prior to the Effective Date of this Privacy Policy:
● Categories of Consumer Personal Data. We have listed the types of consumer personal information we have collected in Section 1 “Personal Data We Collect” above.
● Purpose for Collection. We have identified the purpose for which we collect consumer Personal Information in Section 2 “Why We Collect & How We Use Your Personal Data” above. We may also collect personal information for the following business purposes:
o Auditing related to counting ad impressions to unique visitors, verifying positioning and quality of ad impressions, and auditing compliance with this specification and other standards.
o Helping to ensure security and integrity to the extent the use of your personal information is reasonably necessary and proportionate for these purposes.
o Debugging to identify and repair errors that impair existing intended functionality.
o Performing services, including maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, or providing similar services.
o Undertaking internal research for technological development and demonstration.
o Undertaking activities to verify or maintain the quality or safety of a service, and to improve, upgrade, or enhance the service.
o Advancing our commercial or economic interests, such as by inducing another person to buy, rent, lease, join, subscribe to, provide, or exchange products, goods, property, information, or services, or enabling or effecting, directly or indirectly, a commercial transaction.
● Sources of Personal Information . As set forth in Section 1 “Personal Data We Collect” above, we receive personal information from you, your device(s), and from our service provider and third parties.
● Children’s Personal Information. We do not knowingly collect personal information of consumers under 16 years of age and we do not sell personal information of consumers under 16 years of age.
● Sensitive Personal Information. We do not use sensitive personal information (as it is defined in the CCPA) for purposes other than those the CCPA and its regulations allow for.
● Retention of Personal Information. We retain personal information for as long as necessary to fulfill the purposes for which we collect it, such as to provide you with the service you have requested, and for the purpose of satisfying any legal, accounting, contractual, or reporting requirements that apply to us.
● Sale of Data. The CCPA defines “sale” as the transfer of Personal Information for monetary or other valuable consideration. Although we do not “sell” Personal Information as that term is commonly interpreted, we engage in online advertising activities that do constitute cross-context behavioral advertising under California law.
The following table identifies the categories of Personal Information that we sold or shared to third parties in the 12 months preceding the Last Updated Date of this Privacy Policy and, for each category, the categories of third parties to whom we sold or shared Personal Information:
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Category of Personal Information |
Categories of Third Parties |
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Unique personal identifiers (device identifier; cookies, beacons, pixel tags, mobile ad identifiers, or other similar technology; customer number, unique pseudonym or user alias; telephone numbers, or other forms of persistent or probabilistic identifiers that can be used to identify a particular consumer or device) |
Advertising networks; data analytics providers |
We shared Personal Information with third-parties to advance our commercial and economic interests. You may opt out of cross-contextual behavioral advertising and future sale of personal data by clicking .
● Disclosure/Sharing of Data. We have identified why and to what categories of entities we disclose consumer personal information for our business purposes in Section 3 “How We Share Personal Data” above. The below table identifies the categories of personal data that we disclosed for a business purpose in the 12 months prior to the Last Updated Date of this Privacy Policy.
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Category of Personal Information |
Categories of Recipients |
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Identifiers (name, postal address, Internet Protocol address, email address) |
IT service providers; payment processors, third-party healthcare provider partners |
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Telephone number |
IT service providers; payment processors, third-party healthcare provider partners |
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Credit card or other payment method information |
Payment processors |
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Commercial information (records of products or services purchased, obtained or considered; other purchasing or consuming histories or tendencies; or other commercial information) |
Marketing providers, payment processors, fulfillment service providers |
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Characteristics of protected classifications under California or federal law. |
Marketing providers; healthcare partner providers. |
We disclosed Personal Information for the following business or commercial purposes:
● Helping to ensure security and integrity to the extent the use of your Personal Information is reasonably necessary and proportionate for these purposes
● Performing services, including maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, or providing similar services
● Undertaking activities to verify or maintain the quality or safety of a service, and to improve, upgrade, or enhance the service.
● Shine the Light Law. If you are a California resident and have an established business relationship with us, you may request that we do not disclose your personal information to third parties for the third parties’ own direct marketing purposes (as those terms are defined in California Civil Code § 1798.83). You may submit a request by contacting us as set forth in Section 15.
11. Accessibility
We are committed to ensuring this Privacy Policy is accessible to individuals with disabilities. If you wish to access this Privacy Policy in an alternative format, please contact us as described below.
12. How to Contact Us
To ask questions or comment about this privacy policy and our privacy practices, contact us.
● Email: compliance@cpap.com
● Phone: 1-800-356-5221
● Mail: cpap.com 13235 N. Promenade, Stafford, TX 77477
● Privacy request webform